Please read these terms carefully before using apkjoy's online betting services. By accessing our platform, you agree to be bound by these Terms & Conditions.
These Terms & Conditions constitute a legally binding agreement between you and apkjoy. Please read them thoroughly. If you do not agree with any part of these terms, you must not use our services.
For the purposes of these Terms & Conditions, the following definitions apply:
By accessing, browsing, or using the apkjoy platform, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions, along with our Privacy Policy and Responsible Gaming guidelines.
We reserve the right to modify, amend, or update these Terms & Conditions at any time without prior notice. Any changes will be effective immediately upon posting to this page. Your continued use of apkjoy's services after such modifications constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to stay informed of any updates.
If you do not agree to these Terms & Conditions or any future amendments, you must immediately discontinue use of the apkjoy platform and close your account.
To use apkjoy's services, you must meet all of the following eligibility criteria:
By registering an account, you represent and warrant that you meet all eligibility requirements. Providing false or misleading information constitutes a material breach of these terms and may result in immediate account termination.
To access apkjoy's services, you must create an account by providing accurate, complete, and current information including your full legal name, date of birth, residential address, email address, phone number, and preferred payment details. All information provided must be truthful and verifiable.
apkjoy operates under strict Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance standards. We may require you to submit verification documents including government-issued identification (Indonesian KTP, passport, or driver's license), proof of address (utility bill, bank statement within the last 3 months), and proof of payment method ownership (bank statement, e-wallet screenshot showing your registered name).
Withdrawals may be suspended until verification is completed. We reserve the right to request additional documentation at any time. Failure to provide requested documents within 30 days may result in account suspension or closure.
You are solely responsible for maintaining the confidentiality of your account credentials (username and password). You must not share your login information with any third party. You agree to notify apkjoy immediately of any unauthorized access or security breach. apkjoy is not liable for any losses resulting from unauthorized account access due to your failure to maintain credential security.
We recommend using a strong, unique password and enabling any additional security features offered by apkjoy. Never access your account from public or shared computers.
apkjoy accepts deposits and withdrawals through Indonesian banks including BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI (Bank Syariah Indonesia), and Bank Permata, as well as e-wallets including OVO, DANA, GoPay, ShopeePay, and LinkAja. All transactions must be conducted in Indonesian Rupiah (IDR).
Deposits are credited to your account instantly upon confirmation. Minimum deposit amounts vary by payment method (typically Rp 50,000 to Rp 100,000). There is no maximum deposit limit unless specified by your payment provider. You may only deposit funds from payment accounts registered in your own name—third-party deposits are prohibited.
Withdrawals are processed within 5-15 minutes during business hours (Western Indonesia Time, WIB). Minimum withdrawal is typically Rp 100,000. All withdrawals are subject to verification and may be delayed pending KYC completion. Withdrawals must be made to the same payment method used for deposits unless otherwise approved by apkjoy.
We reserve the right to request additional documentation before processing large withdrawals or if suspicious activity is detected. Withdrawal limits may apply based on account status and transaction history.
apkjoy does not charge fees for deposits or withdrawals. However, your bank or e-wallet provider may impose transaction fees—these are beyond our control and are your responsibility.
apkjoy maintains strict AML policies. All deposits must be wagered at least once before withdrawal is permitted. Suspicious transactions, including deposits immediately followed by withdrawal requests without gaming activity, will be investigated and may be reported to relevant authorities.
apkjoy offers various bonuses and promotions including welcome bonuses, deposit bonuses, cashback offers, and loyalty rewards. All bonuses are subject to specific terms and conditions which will be clearly stated in the promotional materials.
General Bonus Terms:
All bets placed on apkjoy are final and cannot be cancelled once confirmed. You are responsible for ensuring your bet selections are correct before confirmation. apkjoy accepts no liability for user errors in bet placement.
In the event of obvious errors (such as incorrect odds display due to technical malfunction), apkjoy reserves the right to void affected bets and refund stakes. "Obvious errors" include odds that are clearly incorrect based on the event probability, typographical errors, or system glitches.
Sports bets are settled based on official results as determined by the relevant governing body (e.g., FIFA for football, league organizing committees). Settlement occurs after final confirmation of results. If an event is postponed, bets remain valid if the event occurs within 48 hours; otherwise, bets are voided and stakes refunded.
For bandar bola (football betting), Asian handicap, Over/Under, mix parlay, and other bet types are governed by industry-standard rules. Dead heat rules apply where applicable. Live betting odds update in real-time and may change rapidly during play.
All casino games and slots use certified Random Number Generators (RNG) to ensure fair, unpredictable outcomes. Game rules, payout tables, and RTP (Return to Player) percentages are displayed within each game. Malfunction voids all pays and plays.
If you experience disconnection during live casino or slot play, the game round will complete according to the game's programmed logic. Results and payouts will be recorded in your account history. For sports bets, disconnection does not affect placed bets—they remain valid.
The following activities are strictly prohibited and constitute material breach of these Terms & Conditions:
Violation of any prohibited activity may result in immediate account suspension, forfeiture of funds, and reporting to relevant authorities. apkjoy reserves the right to pursue legal action for serious violations.
apkjoy strives to maintain continuous service availability but does not guarantee uninterrupted access. We are not liable for service interruptions due to maintenance, technical issues, force majeure events, or circumstances beyond our reasonable control. Scheduled maintenance will be announced in advance where possible.
apkjoy services are provided "as is" and "as available" without warranties of any kind, whether express or implied. We do not warrant that the platform will be error-free, secure, or free from viruses or other harmful components.
To the maximum extent permitted by law, apkjoy, its directors, employees, and affiliates shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our services, including but not limited to loss of profits, data, or goodwill.
Our total aggregate liability for any claims related to these Terms & Conditions shall not exceed the total amount you have deposited in your apkjoy account in the six months preceding the claim.
You are solely responsible for any consequences arising from your use of apkjoy's services, including any tax liabilities, gambling losses, or legal issues in your jurisdiction. You agree to indemnify and hold harmless apkjoy from any claims, damages, or expenses arising from your breach of these terms or violation of applicable laws.
apkjoy reserves the right to suspend or terminate your account at any time, with or without notice, if we believe you have breached these Terms & Conditions, engaged in prohibited activities, or pose a risk to platform integrity. Reasons for suspension include but are not limited to fraudulent activity, bonus abuse, underage gambling, providing false information, or violating responsible gaming policies.
You may close your account at any time by contacting customer support. Before closure, you must withdraw all funds from your account. Any active bonuses will be forfeited upon account closure. Self-exclusion options are also available—see our Responsible Gaming page for details.
Upon account termination, your access to apkjoy services will be immediately revoked. Pending bets will be settled according to their outcomes. Withdrawable funds will be returned to you via your registered payment method after verification. apkjoy retains the right to withhold funds if fraud, breach of terms, or illegal activity is suspected, pending investigation.
Sections of these Terms & Conditions that by their nature should survive termination (including payment obligations, liability limitations, and dispute resolution provisions) shall remain in effect after account closure.
These Terms & Conditions shall be governed by and construed in accordance with applicable international gaming regulations and best practices. References to Indonesian market context do not constitute representation that our services are licensed or regulated by Indonesian government authorities.
If you have a complaint or dispute with apkjoy, you must first contact our customer support team via email or live chat. We will make every reasonable effort to resolve the issue amicably within 14 business days. If the dispute cannot be resolved through customer support, both parties agree to attempt mediation before pursuing formal legal action.
Any disputes that cannot be resolved through negotiation or mediation shall be submitted to binding arbitration in accordance with international arbitration rules. The arbitration shall be conducted in English. The arbitrator's decision shall be final and binding on both parties.
Any claim arising from these Terms & Conditions must be brought within one year of the event giving rise to the claim. Claims brought after this period shall be barred.
For questions, concerns, or support related to these Terms & Conditions, please contact apkjoy through the following channels:
Our customer support team is committed to responding to all inquiries within 24 hours. For urgent account or security issues, please use live chat for immediate assistance.
By continuing to use apkjoy's services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions in their entirety. If you have any questions or require clarification on any clause, please contact our support team before using our services.
You must be 21+ years old, legally capable, and a resident of Indonesia to use apkjoy's services.
KYC verification is mandatory. Provide accurate documents to ensure smooth deposits and withdrawals.
Only wager what you can afford to lose. Use our responsible gaming tools if you need help staying in control.
All bonuses have wagering requirements and validity periods. Read promotional terms carefully before claiming.
Multi-accounting, fraud, and bonus abuse are strictly prohibited and will result in account termination.
Contact our 24/7 customer support team if you have any questions about these terms or need assistance.
Our customer support team is available 24/7 to clarify any aspects of these Terms & Conditions. We're committed to transparency and want to ensure you fully understand your rights and responsibilities when using apkjoy.
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